What is your cancellation policy?

All cancellations must be notified in writing to Avanti immediately.  

A ‘No Show’ is deemed as The Client not presenting themselves on the first day of the rental period to collect their motorhome and not communicating to Avanti prior to this date that they will be collecting the vehicles on an alternative date/time within the booked rental period. Should the hire be deemed a ‘No Show’, the booking will be automatically cancelled at the close of business that day, the vehicle will be released for re-hire and no refunds whatsoever will be due.

Avanti reserves the right to cancel a hire if at the commencement of hire, the driver’s licences are invalid, not according to the conditions set out above, or if the required documentation is not provided upon request. In these circumstances, the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation.
 

Cancellation Charges

More than 45 days before collection – Initial deposit is non-refundable.
Between 45 days and 14 days before collection – 50% of the total hire charge is non-refundable.
14 days & under before collection – 100% of the total hire charge is non-refundable.

The above charges apply to all hires and no exceptions can be made in any circumstance. Avanti strongly advises any hirer to obtain relevant insurance at the time of booking, so that any changes of personal circumstance will be covered with their insurer.

We understand that booking a holiday for 2021 is a hard decision to make, that’s why we have our Book with Confidence guarantee.  This means you’ll be covered if anything COVID-19 related interrupts your holiday plans in 2021 so you won’t be out of pocket.
If we aren't able to offer you the experience you booked, there are travel restrictions in place or local lockdowns, we will offer you a full no-quibble refund.

COVID GUARANTEE

What is covered?
The Book with Confidence Guarantee is free of charge and automatically applies to all existing and new bookings for 2021, you don't need to do anything. 
In relation to Coronavirus you are covered for the following:

  1. We aren't able to offer the experience you booked
  2. The motorhome hire business is closed or has to close
  3. UK Government restrictions on travel within the UK
  4. You are unable to travel within the UK due to having COVID-19, symptoms or isolation

Your options:

  1. Transfer your booking to new dates
  2. Full refund

For bookings that you need to cancel for non-Covid related reasons, you can either 

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